InsureAI Support

InsureAI Support

We're Here to Help

At InsureAI, we're committed to helping our customers successfully modernise insurance operations and maximise the value of their investment in the platform.

Whether you need assistance with onboarding, technical support, platform administration or general enquiries, our team is here to help.

Contact Support

Email: support@globalunitylogic.com

Website: www.insureai.london

Support Hours

Monday – Friday
9:00am – 5:30pm (UK Time)
Excluding UK public holidays

Support Services

Platform Support

Assistance with:

• User access and account management
• Platform configuration
• Login and authentication issues
• Technical troubleshooting
• Performance and availability enquiries

Data Acquisition Support

Assistance with:

• ACORD form processing
• PDF document ingestion
• Email ingestion
• Data extraction and validation
• Workflow configuration

Customer Success

Support for:

• Best practice guidance
• Platform adoption
• Feature usage
• Product feedback and enhancement requests

Priority                 Description                                                                                           Initial response target

Critical                 Service Unavailable or major operational impact            4 Business Hours

High                       Significant Business Impact                                                         1 Business Day

Medium                General Support Request                                                              2 Business Days

Low                         Feature requests and enquiries                                                 5 Business Days

Security & Data Protection

Global Unity Logic takes the security and confidentiality of customer data seriously.

If you believe you have identified a security vulnerability or data security concern, please contact:

support@globalunitylogic.com

Documentation & Resources

Additional resources are available to customers, including:

• User Guides
• Release Notes
• Terms & Conditions
• Privacy Policy
• Data Processing Addendum (DPA)

Strategic Delivery & Cloud Partners

InsureAI is delivered by Global Unity Logic Ltd in collaboration with TD SYNNEX and Amazon Web Services (AWS), providing a secure, scalable and enterprise-ready platform for modern insurance operations.

Need Help?

For all support enquiries, please contact:

support@globalunitylogic.com

We aim to respond as quickly as possible and work closely with our customers to ensure successful adoption and ongoing success.